FAQs – acquadicocco

How soon will my order be delivered?
The shipment of an order in Italy generally takes from 1 to 3 working days.

How much does shipping cost in Italy?
Shipping in Italy is always free.

Which payment methods are accepted?
On the acquadicocco.com website it is possible to make payments with:
Credit Card (MasterCard – Visa), PayPal, Bank Transfer or Cash on Delivery.

Can I make a return?
The return can be made within 14 working days from the day of receipt of the purchased products. The cost of shipping the package to our store will be at your expense, the return of the new product will be at the expense of our web store.
According to the provisions of article 67 of the Consumer Code, the substantial integrity of the product is an essential condition for exercising the right of withdrawal: therefore, used and/or damaged items will not be refunded following ordinary use.
Returned goods will be refunded by reversal of the original payment transaction, within a few days of the return verification date.

Is there the possibility of shipping abroad?
Of course! Just consult the table of costs, diversified by country, or contact our customer service, by consulting the Contact page

I have added a number of items to the shopping cart, are they reserved?
Each customer can keep the products in the cart without time limits, but this does not guarantee the reservation of the same.
Only in case of payment, the products will be considered booked.

Will out-of-stock sizes or products become available again?
Some items are replenished, others are not available once they run out.
In the event that an item is out of stock, contact us for information, we may have products still available in our stores.
Consult the Contact page

Are my personal data really safe in the Online Shop?
Yes. The use of the most modern SSL encryption procedures in the section of the Online Shop dedicated to payment guarantees maximum protection of your personal data, including those entered by you to make the payment. All transactions are also protected by the indispensable indication of the verification code of your card. Furthermore, the address indicated by you for delivery will be used only for the purpose of managing the shipment, and never for solvency checks or for advertising or promotional purposes.